Yahoo! Answers*

Question:

Quicken Loans?

I've been dealing with Quicken Loans, pre-approval, "locked" in rate, etc. They sent me the final details and all of a sudden my loan changed from a 30 year fixed to a 30 year "interest only" loan. They did not tell me it was going from a normal loan to an interest only loan. I also caught her in a lie. She stated she was Eastern Time and saying up "just as late" as me to work on this loan. Then, she left a message saying "Well, you're a few hours ahead of my time zone". She also joked with me on the phone on how they have other people vote for the Quicken Loans person who has been answering questions on this site. It makes them look like people "approved" of the question when it's just there other buddies at there company voting on the answers. This just baits new people into their loans. Please stay away from this company. I guess I am just wondering if anyone has had the same experiences I had. I don't want a response from the fake quicken loan lackeys.

Answers:

1) I have had the very same thing happen to me with quicken loans. It's like I am reading through my own nightmare. Other people have speculated that Quicken Loans has been joining the ranks of other shady loan companies and having employees vote for the main person. I hope you have better luck with another mortgage company! Go local if you can!

2) You've addressed two things in your question, a problem with your loan and Quicken Loans "scamming" on Answers, so I'll deal with the most important one first - your loan. And I promise you, I'm no fake Quicken Loans lackey. I'm the Home Loan Guru and I work for Quicken Loans, which is an official Yahoo Answers Knowledge Partner. I'm sorry to hear about your problems with your loan and I'm sure that your mortgage banker can work out any issues you are having. I hope you have specifically explained to her that you want a fixed-rate loan and not an "interest-only" mortgage. If you don't feel like you are getting 100% of the service you feel is required, ask to speak to her director of mortgage banking. If they don't help you to your satisfaction, you can call Quicken Loans Client Relations at 800-863-4332 and someone will help you with your problem. Customer service and customer satisfaction are not just a theory with us. It's the duty of every banker to completely give the best service possible. If you want, you can contact me through my profile and I'll personally look into your problem for you. I assure you that no one is intentionally trying to scam you. And regarding the time zone issue, we do have an office in Scottsdale, Arizona, so it's possible your banker works there. But the vast majority work in either Detroit or Cleveland in the eastern zone. Now regarding your banker telling you that Quicken Loans bankers vote for our answers. I've never heard that and I'd actually like to speak with your banker, so please do get in touch with me if you don't mind and give me her name. I'm curious as to why she would tell you something that is so untrue. In fact, most of our answers get just a few votes and we have over 2,500 bankers and 5,000 total employees so if we were instructing our employees to "fake" votes, we would be having a lot more votes than we are getting. Yahoo Answers didn't make us a Knowledge Partner because they think we are being untruthful in our answers and questions and voting. We are truthful and we answer questions with real information, not spam junk. I'm sorry if you feel otherwise, but it just isn't true. And again, I'm sorry to hear about your problems with your loan. I urge you to please get in touch with your banker, our Client Relations team, or me and we will address your loan problems to your satisfaction. You should never have to settle for a loan that isn't 100% what you want and expect. We will take care of your problem. Please get in touch with us.

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