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Credit reporting agency refuses to investigate further?*

I disputed several items appearing on my credit report with Experian. I used their online dispute process. It came back that they verified the debt. When I tried to dispute it again, they indicated they will not dispute it again online and to send them a letter. Is this legal? I thought they had re-investigate every single time you dispute something according the Fair Credit Reporting Act. Please do not post SPAM when replying to my question!

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